Return & Refund Policy

SMAGENCY LTD Return & Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you can return your product according to the following conditions.

3.1. Return Period
You can return products within 30 days of receiving your order for a full refund or exchange.

3.2. Product Condition
Products must be unused, undamaged, and in the original packaging to qualify for a return.

3.3. Return Shipping
You are responsible for the return shipping costs, unless the product is faulty or incorrect.

3.4. Refund Process
Once we receive your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

3.5. Non-returnable Items
Certain items, such as personalized products, cannot be returned unless faulty.